TERMS AND CONDITIONS
All tickets purchased through our website are sent electronically and you must bring with you a printed copy of said ticket/confirmation or you should be able to display this on a smartphone or tablet upon arrival at the venue.
If you are buying tickets for our show through the Edinburgh Fringe please contact their box office for any queries.
Please note that this performance of LITTLE SHOP OF HORRORS is outdoors and open to the elements.
We will never cancel a performance before the advertised start time. This is because you would be amazed how often it can rain all day and then clear up just in time for the action to start and indeed, how localised bad weather can be.
If a show is cancelled on account of the weather, we will announce this at the time of cancellation at the venue. Regardless of whether you were at the venue or not at the time of cancellation, as a ticket holder for that performance you will still be able to benefit from our policy for exchanging tickets following a weather-related cancellation. We do not communicate cancellations to patrons who did not come to the venue or who have already left the venue, but you can contact us afterwards to find out if the performance was cancelled.
As our theatre is completely uncovered, we may have to stop and re-start the show. On rare occasions, it will not be possible for us to complete the performance. Tickets are non-refundable in the event of cancellation because of the weather but may be exchanged for a later performance. If the performance is later in the week and an exchange cannot take place, we will offer you a full refund.
Please dress appropriately for the outdoors, umbrellas are permitted but not whilst the performance is running.
Our seating style is flexible due to social distancing which means that you will be given a designated area to sit with your friends and family. We encourage patrons to bring camping chairs and blankets however seats will be available should you want one.
Patrons are permitted to bring hot and cold food onto the premises and can be eaten in the venue.
Due to licensing laws, alcohol cannot be brought onto the premises however there will be a bar where you can purchase alcoholic beverages and soft drinks. If alcohol you have purchased outside is consumed on the premises you will be ejected from the site and will not be entitled to a refund.
Please use the bins provided and leave the site as you found it.
Please note that smoking is not permitted within the grounds. This extends to vaping or the use of E-Cigarettes.
There is very limited parking available on site. Please use the on street parking which is free in the evenings. There will be marshalls on hand to direct blue badge holders to the appropriate accessible spaces.
Photos and Filming:-
The use of cameras, recording equipment and mobile phones is not permitted in the venue.
Mobile phones and tablet screens are distracting to other audience members, so we ask that all devices are switched off during the performance.
Adult ticket holders consent to being filmed and photographed for publicity and broadcast purposes.
At the venue you must:
abide by all relevant government guidance;
abide by: all instructions given by our staff; our signage; and our full terms and conditions;
wear a face covering unless medically exempt; and
maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other groupings at the venue at all times.
You must not attend the venue if you:
believe you may be infected with COVID-19;
have experienced symptoms in the last 14 days;
have been in close proximity to anyone who has experienced symptoms in the last 14 days;
have recently arrived in the UK and government guidelines require you to self-isolate; or
have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded
Please note that this is an amateur production of LITTLE SHOP OF HORRORS which is licensed through Music Theatre International.
For all box office queries please contact: firstname.lastname@example.org